Home / Terms and Policies

    Terms and Policies

    Kamuka is committed to making our terms and conditions as easy to read and understand as possible.

    About Kamuka
    Kamuka (also called “Company Name”, “we” and “us”) is a privately owned Australian company and prints photographic active mats to make them available for purchase through the website at www.kamuka.com.au (“our web site”).

    About these Terms and Conditions
    These Terms and Conditions set out the terms of the agreement between you and Kamuka. By using the web site you unreservedly accept these Terms and Conditions and agree that your use of our web site, including any purchase of goods from us, is subject to these Terms and Conditions. These Terms and Conditions cannot be varied without our written consent. These may update from time to time and the current version will always be shown on the Terms and Conditions page of this web site.

    Special offers (e.g. Free shipping)
    Terms and conditions for all current member special offers are published on this page.

    Our products
    The products for sale on this web site are intended solely for purchase by members for their personal use. You agree not to commercially resell any product you buy from this web site. We may restrict orders to normal household quantities.
    Kamuka endeavours to ensure that all the products on this website are accurately described, they rely on information provided by our suppliers. Unfortunately, on some occasions it is possible that this web site will contain errors and Kamuka reserves the right to correct any errors or inaccuracies at any time. You should also be aware that colours may appear slightly differently on different displays and screens.

    Your order
    After you have placed your order and Kamuka hs processed your payment, you will be provided with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available and the acceptance of your order is not a legally binding obligation to fulfil your order. Your order represents an offer to purchase, which Kamuka accepts when your product(s) has been dispatched followed by an email advising you that your product(s) has/have been dispatched. In the unlikely scenario where delivery of an order may result in unacceptably high freight charges to Kamuka, they reserve the right to cancel an order prior to dispatch. In such circumstances a full refund will be issued. In the unlikely event that a product is unavailable, you will be contacted by email as soon as possible. You may choose to have a credit to your account or a refund to the value of the unavailable product.

    Prices, payment and GST
    All prices displayed on our web site are in Australian dollars and include GST and all payments are processed in Australian dollars. Kamuka accepts payment by Visa, MasterCard, and PayPal.

    Delivery
    Delivery costs and times vary for different products and are calculated based on size, weight and destination. Each product listing will include the estimated delivery time frame for that product or sale event, typically, delivery occurs within 1-2 weeks. Where possible, a date range of the expected delivery window will be provided. From time to time the delivery of specific items will exceed the usual 1-2 week delivery window. In such cases the estimated delivery time frame will be clearly stated in the product listing details. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation. Kamuka receives products from their suppliers only after their sale events end and each supplier delivers to us at different times. They strive to process all orders as quickly as possible and you will be notified via email when your item has been dispatched.
    Your purchase will be delivered using Australia Post or couriered to the delivery address provided by you. Delivery of Kamuka Mats cannot be made to PO boxes. Australia Post may leave a collection card at the specified address for you to pick up the delivery from your nearest Post Office. A courier may leave a card if no-one is at the address to sign for the delivery, and you will need to contact the courier company to arrange for re-delivery. Most products are delivered Australia-wide. In some cases, products may only be delivered in metropolitan areas. This information will be shown on the product listing.

    Returns

    Please see Returns Page

    Liability
    To the extent permitted by law, Kamuka excludes their liability for any loss or damage (including but not limited to indirect or consequential losses) arising out of your use of or purchase from our web site. To the extent permitted by law, our liability to you in relation to any product supplied to you is limited to the purchase price of the product.

    Intellectual property
    Kaumka is the owner or licensee of the intellectual property in the content on this website including (but not limited to) text, graphics, logos, trade marks, design, icons, the arrangement of any of the foregoing, sound recordings, video and all software relating to our web site. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.

    Third party web sites
    Kamuka’s web site may contain links to websites which are operated by third parties. They cannot be held responsible for the content of any third party web sites and we suggest you inform yourself of any relevant terms and conditions or privacy policies applicable to those sites.

    Email communication
    You consent to receive communication from us electronically, either by email or by us posting notices on our web site and you agree that all communications that Kamuka provide to you electronically will satisfy any legal requirement that a communication be in writing.

    Facebook
    The purpose of Kamuka’s Facebook page is to provide fans with inspiration, information on products, access to special promotions plus the latest happenings. You’re welcome to contribute your own comments, photos & videos.
    To ensure a positive and respectful environment for everyone, Kamuka asks that you follow a few simple guidelines when making a contribution:
    • It’s all about quality, specifically, quality print and design. Contributions on this topic are most welcome.
    • Posts that are considered to be off-topic, spam, advertising, offensive, sexually inappropriate, threatening, abusive, hateful, profane or defamatory towards a person, race, ethnicity, entity, belief or symbol will be removed.
    • Being supporters of lively, open discussion, in particular, Kamuka doesn’t shy away from negative feedback from customers. It will be dealt with it in a professional, friendly manner. However, Kamuka reserves the right to address factual errors or delete posts if thought to be appropriate or necessary to do so.
    • Happy for all material to be shared (via Facebook’s “share” functionality), but please do not copy material and post it without attribution, or worse, use it for commercial purposes or claim it as your own.
    • Kamuka supports Facebook Statement of Rights and Responsibilities, and thier Facebook page adheres to relevant Facebook policies.
    • Kamuka reserves the right to ban users who don’t abide by these guidelines.

    Privacy Policy
    In this privacy policy, “we”, “us” and “our” means Kamuka (ABN 78 124 693 189)
    We appreciate that privacy is important to everyone, and we are committed to complying with the National Privacy Principles (“NPPs”), which are contained in the Australian Privacy Act 1988 (Cth). Personal information is basically information that can identify you.

    What personal information do we collect?
    1. Personal information collected on Kamuka’s behalf
    Our server automatically collects information about your use of this Website (“Navigational Data”). Navigational Data includes the type of browser you are using, your IP address, the URL you have come from and the time spent at that URL, your domain type and server. This kind of information is collected by many websites and used to monitor use of the relevant website. When you use this Website, cookies will be placed in the browser file of your computer to keep track of your use of this Website. Cookies do not capture or track any personal information. However, you may elect to set your computer so that cookies are not placed on your browser. Kamuka may also collect personal information if you choose to contact them, in which case they will collect your email address and other information you choose to provide.
    2. Collection of information generally
    If Kamuka does not ask you for information, they will endeavour to say which information is required and which information is optional.
    3. If you do not provide Kamuka with personal information
    You may choose not to provide any personal information. If you do so, however, you will not be able to purchase products from, and you may not be able to use some or all of this Website.

    How is personal information used by us?
    Kamuka uses your personal information to:
    a. assist in providing this Website to you;
    b. provide information required for any products you purchase; and
    c. if you have “opted in” to receiving marketing and other communications, notify you about activities from time to time. If you later decide that you do not wish to be notified about activities, you may use the unsubscribe method described in emails, or you may contact the Privacy Officer (contact details are set out below).
    Kamuka may also use your personal information for a purpose which is outlined at the time of collecting that personal information, or which can reasonably be inferred from the circumstances in which the personal information is supplied. They may also keep and file all personal information you send to them.

    Will personal information be given to anyone else?
    Generally not, your information is kept private and secured. In the circumstances described below, personal information may be disclosed outside of the organisation.

    Third party contractors
    Personal information collected by Kamuka may be disclosed to third parties to whom they contract out specialised functions (including payment processing organisations, and our technology service providers). If we do disclose personal information to third party contractors under outsourcing or contracting arrangements, they take steps to ensure that those contractors:
    (a) are required to keep such information confidential; and
    (b) are authorised only to use personal information in order to provide the services or to perform the functions required by us.
    Disclosures required by law
    For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisors or in accordance with other laws.
    Other disclosures
    Kamuka does not sell, rent or trade personal information to or with any other third parties.
    Access and correction
    Under the Privacy Act, you have a right to seek access to information which is held about you (although there are some exceptions to this). You also have the right to ask to correct information about you which is inaccurate, incomplete or out of date.
    If you wish to exercise your right under the Privacy Act to seek access to the personal information that is held about you, please contact our Privacy Officer (contact details are set out below), who will explain this will be handled. You may incur a fee for the cost of providing access to these records.
    If you are of the view that personal information about you is not accurate, complete or up to date, please provide the Privacy Officer with your request for correction. The policy is to consider any requests for correction in a timely manner.

    Is personal information stored safely?
    Kamuka takes reasonable steps to ensure the security of personal information held by us from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Thier IT systems are password protected and comply with our security standards, and if personal information is held on paper files, it is stored in premises that are locked when unattended.

    Third party websites
    Sometimes this Website contains links to other websites. When you access a website other than this Website, please understand that we are not responsible for the privacy practices of that site. It is recommend that you review the privacy policies of each website you visit.

    Contacting us
    If you have any questions or comments about this privacy policy, or if you wish to complain about how Kamuka has handled personal information about you, please contact the Privacy Officer:
    (a) by e-mail to [email protected]; or
    (b) by mail at : 58 May Street St Peters NSW 2044 Australia

    Revisions to this privacy policy
    This privacy policy may be revised from time to time. A notice will be included on this Website alerting you when any such revisions have been made.

    Force Majeure
    Kamuka is not liable for any delays in performing its obligations caused by circumstances beyond our reasonable control. They will endeavour to perform their obligations as soon as possible within a reasonable extension of time.

    Applicable law
    These Terms and Conditions, including our Privacy Policy are governed by the laws of New South Wales, Australia and are subject to the non-exclusive jurisdiction of the courts of New South Wales.

    Company details
    Kamuka
    ABN 78 124 693 189
    58 May Street
    St Peters NSW 2044 Australia
    Telephone 02 9565 1866
    Fax 02 9565 1866
    Email [email protected]

    Page last updated: 12th May 2015

    Last day for guaranteed Christmas Delivery is Wednesday 13th December Dismiss